CMS Weekly

Archive for the ‘Enterprise’ Category

CMS Weekly Episode 41

CMSW2009-11-19

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CMS Weekly is a Technology Podcast with news from the world of Content Management and Enterprise Social Networking

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Welcome to Greg Knaddison

by Andy McCaskey

Direct from a security conference in Washington DC, we are joined this week by Greg Knaddison, of Growing Venture Solutions in Denver. Greg was a major force behind DrupalCamp in Denver last summer, interviewed by Kara Karsten. Greg covers a range of Drupal related comments as we address stories in the news about Cloud Computing, the shift of Recovery.gov to Sharepoint (Away from Drupal), some of the rewards for participating in open source community efforts, and other topics.

Greg was kind enough to join us directly from the convention center- so there is a bit of noise on the audio, but some great content. Thanks to Greg for joining us !

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KnowledgeTree®Partners with Zend to Enhance Its Enterprise Grade PHP Application
Transcript From Episode CMSW2009-09-21

In a recent episode we introduced KnowledgeTree, an Enterprise CMS best known for its easy installation. Today we share news of a recently announced partnership between KnowledgeTree and Zend Technologies.

KnowledgeTree 3.7, available in Q4 2009, will be deployed on Zend Server, a widely used enterprise grade PHP server. In the CMS Report announcement, Zend Technologies is described as “the leading provider of products and services for developing, deploying, and managing business-critical PHP applications.”

Early tests show that KnowledgeTree runs 40 percent faster on Zend Server. In addition to speed and performance, Zend Server also delivers reliability.

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DAM Solution – Why?
Transcript From Episode CMSW2009-09-28

Some are struggling with the whole idea of adding a Digital Asset Management system to their organization.

Another darn acronym – DAM – Digital Asset Management. On anotherdamblog.wordpress.com he implores companies to invest in a DAM solution. First, why do you need one? Ask yourself these questions:

Can you find every file created last month or last year?

What if the person looking did not create nor archive any of the files they are looking for themselves?

How quickly can these files be accessed?

How many files do you have?

Where are these files kept?

Are they archived for future use?

How many files are redundant (not a backup copy nor a different version)?

How can you be sure without opening each file?

With a DAM, you can know the answer to all these questions.

Here are some other advantages:

Planning for a DAM will force an organization to audit their assets and their workflows.

A properly implemented DAM can make an organization streamlined and standardized. With a DAM done right, people can efficiently and effectively store, archive, search, find, use, reuse and repurpose assets as needed.

Anyone who should be able access files can securely find out what is available at anytime from anywhere with an internet connection.

How to get started?

Start with whatever procedures you do have when it comes to dealing with digital assets from start to finish. Who does what when and how is it done? Document this in writing. Consolidate the procedures. Streamline where possible and standardize it. What is missing?

Get feedback and fill in the gaps. You’ll see for yourself what you need. Then, communicate this to stakeholders with clear solutions.

If an organization doesn’t have standardized workflows, not only does that make it harder to train anyone new within the organization, but reveals that there is probably very little consistency and lots of waste.

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KnowledgeTree Takes Root in New ECM Markets
Transcript From Episode CMSW2009-08-17

LinuxInsider reports that the world of turnkey electronic content management has few open source players, which helps a company like KnowledgeTree stand out. The ECM software category caters to a wide variety of industries, and each has its own complex set of requirements.

On CMS Weekly we usually talk about content management as web content. For this story, consider the broader application of electronic document management. In this arena, in contrast to the web content management, there are few open source players. One worthy of note is KnowledgeTree.

KnowledgeTree was founded in 2004 by CEO Daniel Chalef in response to a request from a government agency in his home country of South Africa to help set up a system for managing its documents and tracking access. Chalef was already hatching plans to develop an open source product for document management, so he chose to continue with that model, initially developing a community-based free version, and proceeding to a commercial version, available stand-alone or web-based.

KnowledgeTree was designed to be easy to install and use, and includes a Microsoft Office add-on, for accessing and editing documents in the KnowledgeTree repository directly in Office. KnowledgeTree Live includes an integrated Zoho Writer for document editing without additional editing software. In addition to more than 300 commercial subscribers, the community edition has been downloaded 650,000 times. More than 60% of the subscribers are based in the US. The target customer is small to medium sized companies and government agencies.

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Enterprise Sharing – Why groups fail to share effectively
Transcript From Episode CMSW2009-08-17

When asked to make a group decision, instead of sharing vital information known only to themselves, people tend to repeat information that everyone already knows. Most spaces/venues of interaction fail to take advantage of the value of critique and debate. Since disagreement in generally not encouraged, we end up sharing information that we think will not cause conflict or upset others. It takes a degree of self-confidence (and a supportive environment) to ensure contrary voices are heard.

What controversial idea have you shared lately? And, how was it received? Pressure to normalize ideas (and people) is strong and pervasive in groups.

Originally written by George Siemens for elearnspace and first published on August 14th, 2009 in his newsletter eLearning Resources and News.

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Collaboration and Enterprise 2.0 Study from AIIM
Transcript From Episode CMSW2009-08-17

Encouraging news for Enterprise 2.0. It finds that business take up of Enterprise 2.0 has doubled in the last year. An interesting study by AIIM on Enterprise 2.0, or how companies use Web 2.0 technologies such as wikis, blogs, forums and social networks internally, to improve business collaboration and knowledge sharing.

According to the report, over half of organizations now consider Enterprise 2.0 to be “important” or “very important” to their business goals and success. Only 17% admitted that they have no idea what it is, compared to 40% at the start of 2008. However, only 25% of organizations are actually doing anything about it – but that is up from 12% in the previous survey. Knowledge-sharing, collaboration and responsiveness are considered the biggest drivers. Lack of understanding, corporate culture and cost are the biggest impediments.

IT departments are by far the strongest users, with 68% using it, but only 6% of organizations using it throughout the business. 71% of respondents agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems, sad and scary, but an improvement from the previous year. Full report at aiim.org.

AIIM is also known as the enterprise content management (ECM) association. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. AIIM was founded in 1943 as the National Microfilm Association and later became the Association for Information and Image Management. Carl Frappaolo and Dan Keldsen defined Enterprise 2.0 in a report written for Association for Information and Image Management (AIIM) as “a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise.”

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8 Things You Can Do With an Enterprise Wiki
Transcript From Episode CMSW2009-08-24

Stewart Mader, founder of futurechanges.org and author of Wikipatterns brings us 8 Things You Can Do With an Enterprise Wiki

1. Post a meeting agenda and email the link out once. Attendees can modify the document in place, and if you’re lucky, some agenda items will get resolved before the meeting.

2. Post the meeting minutes and action items. Stewart recommends having the whole team responsible for contributing to the minutes.

3. Manage projects by keeping all relevant documents in one place that can be viewed and modified by all appropriate team members.

4. Compose documents that require the input of more than one person, thus reducing the volume of emails and potential confusion formerly experienced as the file was moved around between participants.

5. Use a wiki for software developers to build the documentation while they build the software.

6. Re-use information when moving to a new project that was similar to the previous one.

7. Post the Employee Handbook. When employees use the comment feature to ask non-confidential questions, the answers are posted on the page so everyone can see the answer, avoiding repeated questions to HR. This should also reduce confusion as to the current version of the handbook if everyone views one common electronic document.

8. In addition to the previous 7 internal-facing uses, you can also use a Wiki for the external facing function of a customer support knowledge base. External users can be encouraged to add content as well, with an internal person moderating the content for quality and accuracy.

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Corporate Twitter Toolbox: Twitter Tools for the Enterprise
Transcript From Episode CMSW2009-08-24

Mashable has the corporate Twitter Toolbox. From tweeting and responding to customers to tracking the conversation and measuring the effectiveness of Twitter campaigns, there is a bevy of great tools out there for corporate tweeters.

Finding the right Twitter applications is a challenge for social media managers, though, because new apps seem to spring up each day and they often have overlapping feature sets. Sudha Jamthe, Social Platform Strategist for PayPal X Platform advises companies on innovation and building engaging communities, and she says Twitter is a great listening post for companies to monitor conversations related to their brand and engage with customers. She delivers an extensive report on the market leaders in the different categories of tools available to manage a corporate social media campaign.

First, she advises marketers to use the Forrester Profile Calculator to find out where your customers are before you start pouring resources into a strong Twitter presence. The technographic profile shows how many of your customers generate original content through blogs and tweets, and how many mostly just read available content. Radian6 and Techrigy’s SM2 help to further categorize your customers by the specific social media tools that they use and find out where and if they are listening or posting.

Once you have a strategy, tools like Hootsuite and CoTweet help you execute. Companies like Disney, Dell and FOX use Hootsuite, a web-based Twitter client that supports multiple tweeters from one corporate Twitter account. In-depth reporting is available for each tweet and is a very valuable feature for a corporate social media campaign.

CoTweet also offers integrated Bit.ly reporting as well as multi-user and multi-profile support, and is used by Jet Blue, Sun Microsystems, Starbucks, Whole Foods, and even Twitter itself. TweetDeck and Seesmic are the two most popular desktop clients for enterprise use. Both are robust solutions with multi-profile support but not multi-user support, so work well for a solo community manager. iPhone solutions include Twittelator and Tweetie, both supporting multiple profiles.

The final step is tracking the conversations around your brand. Twitter Search is sufficient for many companies that just want to follow the chatter. Twitter Grader tracks and measures the influence of individual tweeters. Twazzup and Twitturly are useful for tracking a hashtag campaign. And another set of tools is no doubt in development right now, so keep your eyes and ears open.

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